Scam Aware

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Scammers often target customers by pretending to be representatives of companies, including utility companies like Jackson EMC.

These imposters may call, email or text you and threaten to disconnect services if you don’t pay immediately. They may also try visiting your home or business in person. Scammers are also known to target senior citizens and people who don’t speak English as their first language.

Jackson EMC will never demand an immediate payment over the phone, email or in person. If the request seems suspicious, follow these steps to protect yourself:

  • Ask questions. A legitimate representative from Jackson EMC knows your account information, such as the amount of your last bill payment. If they don’t have that information available, hang up the phone or don’t respond to text or email messages.
  • Take your time. Beware of calls, texts or emails asking you to act quickly – usually within a few hours. Don’t be rushed. Tell them you will verify whether the request is legitimate then call Jackson EMC at 1-800-462-3691 to speak to a representative about your account.
  • Pay Jackson EMC directly. Be suspicious if a caller tells you to pay your bill with a specific payment option, like a prepaid debit card. Always pay your Jackson EMC directly – either in person at a local office, through automatic bank draft, by mail, by phone, online or via the MyJacksonEMC mobile app.
  • Protect your personal information. Never provide or confirm your personal information (Social Security number, date of birth) or financial information (bank account information or debit/credit card information) to anyone who contacts you, either by phone, in-person, or email, claiming to be a Jackson EMC representative.

Protect Yourself

If you’re contacted by someone claiming to be a Jackson EMC employee, verify it by contacting us at 1-800-462-3691. Representatives are available Monday through Friday, from 7 a.m. to 6 p.m.

Jackson EMC doesn’t send employees to your home or business to collect payment. If an employee visits for a service-related reason, they will always wear a Jackson EMC uniform, arrive in a vehicle with a Jackson EMC logo and present a photo ID with a Jackson EMC logo.

Jackson EMC employees do not try to sell you products or services by phone or door-to-door, including solar panels.

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