Ways We Use Information

Personal Information

The personal information you provide us not only enables you to use various customer services offered on the Web site, but also enables us to provide you with better service generally. We may use this information to contact you to respond to an inquiry that you send via our Web site or to keep you informed about Jackson EMC and its services. You may "opt out" of receiving such communications at any time by informing Jackson EMC that you wish to have your email address deleted from Jackson EMC's files by sending an email request to [email protected] or by writing us at Jackson EMC, ATTN: Webmaster, P.O. Box 38, Jefferson, GA 30549. If you choose to communicate with Jackson EMC by email or by an online feedback form, then email from Jackson EMC to you will be considered to be sent with your consent and will be accessible to anyone who has access to your email.

You should protect the confidentiality of your personal account number and personal identification or password. You are responsible for all activity on the Web site accessed by your personal identification number or password. The information provided for access of your account information online and for electronic bill payment is intended solely for the private use of the customer. Any unauthorized entry of online account access or unauthorized use including copying or other reproduction of the information is prohibited.

Access by Jackson EMC employees or consultants to any personal information you provide is limited to only that necessary to provide the business service offered and to otherwise allow such employees or consultants to perform their duties. Jackson EMC may use the personal information you supply to notify you about important news concerning Jackson EMC, including new products and services, product updates and technical support issues and special offers.


Jackson EMC does not disclose information contained in resumes to third parties. Jackson EMC also does not disclose information contained in resumes internally except on a need-to-know basis.

Shared Information

Jackson EMC will share the personal data you provide only with affiliates and/or business partners who are acting on our behalf. In order to provide you with services offered on the Web site, or to complete transactions or requests initiated by you on the Web site, we may transfer you to Web sites operated by third parties that help us provide services to you. Links to third-party Web sites from the Jackson EMC Web site are provided solely as a convenience to you. If you use these links, you will leave the Jackson EMC site. We have not reviewed these third-party sites and do not control them. Jackson EMC does not assume responsibility for any of these sites, their content, or their privacy policies. Jackson EMC does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the Jackson EMC site, you do so at your own risk.

Anonymous Audience Traffic Analysis

In the process of administering our site, we maintain and track usage through Web server logs. Web server logs provide such information as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We use this information to improve the content and navigation features of our site. It is not used to personally identify you.


Jackson EMC will use and share the personally identifiable information you provided to us only for purposes described above. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.

Data Security

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The service request forms use Secure Sockets Layer (SSL) encryption technology during data transmission to protect your communication and maintain your privacy. However, we cannot guarantee the security of any information transmitted over the Internet. You must keep your user ID and password confidential and notify Jackson EMC immediately if you detect a security breach.

Energy Audits/Surveys

Information regarding your Jackson EMC account is always confidential. However, we would like for you to understand that we will use your account information and any other information you provide to us to perform any requested energy audit or survey. We may also use this information to better understand how you use energy, and to improve our service to you. This may include providing you with information regarding various products and services that might interest you.

Any energy survey or audit performed using this Web site, and any recommendations that you may receive using this Web site, will be based on methods and algorithms that are commonly used in the energy industry. However, the quality of the output from any energy audit or survey and any advice or recommendations that may be provided will depend on quality of information that you supply. You must also understand that every situation is unique, and we cannot guarantee that all relevant factors have been considered in providing you with any recommendations. Other factors may effect your energy costs such as your lifestyle, weather, orientation of your building, etc.

We are not recommending one product or company over another, and cannot guarantee the performance of nor shall we be responsible in any way for any product or service building improvements that you may decide to purchase or install. While we may give you one or more options or recommendations from which to choose, the ultimate decision to purchase or install products and building improvements will be yours. We do not guarantee that you will realize any energy or other cost savings even if all recommendations are implemented.

“Cookie” Use

“Cookies” are small text files that are stored on your computer's hard drive by a web site through your browser. “Cookies” enable a Web site product, such as Jackson EMC's Home Analyzer, to keep track of activities on a Web site, and to improve your use of the site, such as by keeping track of your preferences. “Cookies” do not include any personal information. Additionally, you can change your browser settings on your personal computer so that "cookies" are not stored on your hard drive and/or to limit your acceptance of “cookies.”

Your Acceptance of These Terms

By using Jackson EMC's Web site, you signify your assent to this Privacy Statement. If Jackson EMC updates or changes this Privacy Statement, the changes will be made on this page. Your continued use of Jackson EMC's Web site following the posting of changes to this Privacy Statement will mean you accept those changes. We reserve the right to change this privacy policy statement at any time.

How to Contact Us
Should you have questions or concerns about this Statement, please call 706-367-6114, email us at [email protected], or write us at:

Jackson EMC
ATTN: Webmaster
P.O. Box 38
Jefferson, GA 30549