At Jackson EMC, we know you count on us to keep the lights on. And we work hard to make that happen. When outages occur, we work to restore your power as quickly and safely as possible.
1. Smart meters report outages 24/7, but we still need members to report outages when they see or hear something that helps us identify the cause of an outage. Report outages online or call 1-800-245-4044.
2. System control is monitored around the clock by coordinators who manage the service for all 220,000+ meters. Once we learn about an outage through smart meters, the SCADA data network connecting our substations and circuits or member reports, these technicians can restore service to some areas using remote switches. They also dispatch line crews to repair damaged lines.
3. Line crews work day and night to repair lines once a problem is reported.
4. Transmission towers and cables that supply power to thousands of consumers rarely fail. But when damage occurs, these must be repaired before other parts of the system can operate.
5. Distribution substations serve hundreds or thousands of members. Problems corrected at the substation often restore power to a large number of people at once.
6. Distribution lines are repaired next. Extending from substations, these lines supply towns, housing developments and other large groups of customers.
7. Supply lines, or tap lines that deliver power to transformers, either mounted on poles or placed on pads for underground service, bring power back to those members farthest from the substation.
8. Damage to the service line between your house and the transformer is rare. In this instance, your neighbor’s lights would be on, while yours are still dark.
9. Service entrances, or the lines that carry power from the meter to the wiring inside your house, may be damaged as well. A licensed electrician will need to make those repairs to safely restore power to your home.
10. Lights on. Providing you with power is our top priority. We work to keep your power on every minute of every day.