For Major Appliances

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Through the Jackson EMC Surge Protection Program, you can protect your major home appliances from energy surges for as little as $5.75 per month.

Surge HELP® is a warranty program for appliances like HVAC units, refrigerators, washers, dryers, dishwashers, ovens, stoves, well pumps, pool pumps, garage door openers and water heaters. The program reimburses participants for the cost of repairing or replacing many electrical products.

Unlike homeowners insurance, with Surge HELP there isn’t a deductible. Surge HELP also pays up to $125 in diagnostic/service fees for a valid claim and there’s no equipment to install.

Coverage Cost

Annual coverage of $2,000 is $5.75 per month (+ sales tax).

For $3,000 of annual coverage, it costs $6.95 per month (+ sales tax).

Replacement Cost

Replacement cost is based on the typical purchase price of the most similar product available on the market today. The make, model and features of the item being replaced are taken into consideration.

Submitting a Claim

If you experience a power surge:

  • Call 1-833-521-4825 to request a claim form
  • Have a repair technician diagnose your damaged item(s)
  • Surge HELP pays to repair or replace damaged items

How Do I Sign Up?

To order Surge HELP, complete the Surge HELP Service Request form and mail it to Jackson EMC, P.O. Box 38, Jefferson, GA 30549

For more information on the Jackson EMC surge protection program, call a Jackson EMC representative at 1-800-462-3691.

Frequently Asked Questions

High-quality surge protectors are a good idea, in fact Jackson EMC offers several options to purchase. However, surge protection for motor-driven appliances, such as HVAC units, refrigerators, garage door openers and water heaters can be more challenging. Surge HELP offers protection for these appliances.

You can call for pre-approval once you receive a repair estimate; however, as long as the claim form is completed in full and accompanied by the proper documentation, you will receive payment. See Terms & Conditions for complete claim process.

Replacement cost is based on the typical purchase price of the most similar product available on the market today, taking into consideration the make, model and features of the item being replaced.