Pay Bill
Call 1-888-228-9166 or log in to your online account at MyJacksonEMC to pay your bill 24/7. To learn other ways to pay your bill, view our Ways to Pay page.
Report an Outage
Call 1-800-245-4044 or report an outage online.
Call or Email for Assistance
Call 1-800-462-3691 or email [email protected] during our operating hours for assistance: 7 a.m. – 6 p.m., M-F, except holidays*.
Mail a Payment
Send mail to:
Jackson Electric Membership Corporation
P.O. Box 166023
Altamonte Springs, FL 32716-6023
Visit a Local Office
Representatives at local offices can help members with billing and payment questions, starting service, transferring service, ending service, and other concerns Jackson EMC members may have about their account.
Local offices are open 8 a.m. – 5 p.m., M-F, except holidays*.
Gainesville
770-536-2415
P.O. Box 5909
1000 Dawsonville Hwy.
Gainesville, GA 30504
District Manager: David Lee
Jefferson
706-367-5281
P.O. Box 38
850 Commerce Road,
Jefferson, GA 30549
District Manager: Joe Hicks
Lawrenceville
770-963-6166
825 Buford Drive
Lawrenceville, GA 30043
District Manager: Jennifer Fennell
Neese
706-548-5362
P.O. Box 85
85 Spratlin Mill Road,
Hull, GA 30646
District Manager: Jean Mullis
Corporate Office
706-367-5281
P.O. Box 38
850 Commerce Road
Jefferson, GA 30549
Contact our Business Development Team
To learn more about services for commercial and industrial members, contact a member of our Business Development team.
Connect on Social Media
Non-English Speaker?
View resources for persons with Limited English Proficiency.
Holidays
Jackson EMC’s offices are closed on the following holidays: New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday After Thanksgiving, Christmas Eve and Christmas Day.