Contact Us

Pay Bill

Call 1-888-228-9166 or log in to your online account at MyJacksonEMC to pay your bill 24/7. To learn other ways to pay your bill, view our Ways to Pay page.

Report an Outage

Call 1-800-245-4044 or report an outage online.

Call or Email for Assistance

Call 1-800-462-3691 or email [email protected] during our operating hours for assistance: 7 a.m. – 6 p.m., M-F, except holidays*.

Mail a Payment

Send mail to:
Jackson Electric Membership Corporation
P.O. Box 166023
Altamonte Springs, FL 32716-6023

Visit a Local Office

Representatives at local offices can help members with billing and payment questions, starting service, transferring service, ending service, and other concerns Jackson EMC members may have about their account.

Local offices are open 8 a.m. – 5 p.m., M-F, except holidays*.


P.O. Box 5909
1000 Dawsonville Hwy.
Gainesville, GA 30504
District Manager: David Lee


P.O. Box 38
850 Commerce Road,
Jefferson, GA 30549
District Manager: Joe Hicks


825 Buford Drive
Lawrenceville, GA 30043
District Manager: Jennifer Fennell


P.O. Box 85
85 Spratlin Mill Road,
Hull, GA 30646
District Manager: Jean Mullis

Corporate Office

P.O. Box 38
850 Commerce Road
Jefferson, GA 30549

Contact our Business Development Team

To learn more about services for commercial and industrial members, contact a member of our Business Development team.

Connect on Social Media

Non-English Speaker?

View resources for persons with Limited English Proficiency.


Jackson EMC’s offices are closed on the following holidays: New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday After Thanksgiving, Christmas Eve and Christmas Day.