Email Communication

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Jackson EMC emails its members valuable information about rebates, monthly video bill messages, an annual energy analysis, and other important communications. These personalized emails are intended to educate members about their energy use and help them save money.

Members who have signed up for MyJacksonEMC, enrolled in paperless billing, or subscribed to the online edition of JEMCO News are enrolled to receive these emails.

Members who would like to receive email communications may subscribe by signing up for a MyJacksonEMC account.

Emails from Jackson EMC cover the following topics:

Jackson EMC Marketplace

Jackson EMC Marketplace is our online energy efficiency store. Members may receive emails about rebates and special offers for products available from the Jackson EMC Marketplace. Products in Marketplace include smart thermostats, connected home products and lighting.

Jackson EMC’s partner for Marketplace is Uplight. Emails about Marketplace will come from info@jacksonEMCmarketplace.com. Members may unsubscribe from these emails by clicking the unsubscribe link at the bottom of any email sent about Jackson EMC Marketplace.

Video Bill Messages

Residential members may receive an email about increases to their monthly bill. These emails feature a 30-second video explaining why their bill may have increased, such as weather conditions or higher energy use. The video bill messages also provide steps members can take to reduce their monthly bill.

Video bill messages are emailed to residential members when there is a specified increase in their monthly bill. Members who are enrolled in budget billing are not eligible to receive these emails.

Jackson EMC’s partner for the video bill messages is Apogee Interactive. Emails with a video bill message will come from noreply@apogeecommunications.net. Members may unsubscribe from these emails by clicking the unsubscribe link at the bottom of any email sent with a video bill message.

An example of a video bill message is provided below:

Annual Energy Report

Residential members may receive an email outlining their home energy use from the previous year. Emails containing the annual energy report will come from noreply@apogeecommunications.net.

These emails will also feature a video outlining the specific areas that consumed energy, such as HVAC, refrigeration, water heating, etc., and a link for members to download their annual energy report. Jackson EMC’s partner for the annual energy report is Apogee Interactive.

Members may unsubscribe from these emails by clicking the unsubscribe link at the bottom of any email sent with an annual energy audit.

An example of an annual energy report can be viewed by clicking the image below.

Surveys

Randomly selected members may receive an email asking them to participate in a survey on behalf of Jackson EMC. These surveys help the cooperative identify opportunities to enhance our member service and communication.

Jackson EMC’s survey partners are TSE Services and Data Decisions Group. Survey emails come from CooperativeSurveys@ddgsurveys.com

Members may unsubscribe from these emails by clicking the unsubscribe link at the bottom of any email sent about surveys on behalf of Jackson EMC.