Residential FAQs


  • Why do I have to join?

    Jackson EMC is a not-for-profit cooperative, owned by the members it serves. Joining entitles you to the rights and benefits of being a member.

  • What is the Application for Service?

    A formal request to join the cooperative and receive electric service. You may get an application at any of our offices, by calling us, or online.

  • Why does Jackson EMC request "easement rights" in the application?

    Easement rights simply give the cooperative your permission to install, maintain or remove equipment required to provide your electrical service.

  • Why do I have to pay a membership fee?

    The membership fee is required to become a cooperative member and helps cover the cost of setting up your membership records. It will be added to your first month's bill.

  • What is a margin refund?

    The cooperative's board of directors determines what margins — funds left after the cooperative's expenses are paid — will be refunded to a mix of new and long-standing members through "margin refund" checks.


Deposits and Connection Fees

  • Do I have to pay a deposit?

    Whether you have to pay a deposit depends on:

    • your payment record, if you have had service with Jackson EMC before
    • your Equifax credit check, if you have not previously had service with us.

    Your deposit:

    • will be up to twice your estimated monthly electric bill, if you have had service with Jackson EMC before
    • will be based on your personal credit history, if you have not had service with us
    • may be required before service is connected
    • may be paid in person at a Jackson EMC office or over the phone by speaking to one of our service representatives
    • may be paid with cash, money order, personal check or credit/debit card

    (Concerned about your credit rating? Contact Equifax directly at 1-800-624-1208,

  • If I move, do I have to pay another deposit?

    We will transfer your deposit to your new account if:

    • you move to another residence we serve and
    • you have no outstanding balance.

    You will be charged a connection fee each time you move.

  • What if I need to change the name on my account?

    No charge if the name on the account must be changed due to the death of a spouse.

    You will be charged a new membership fee and connection fee if:

    • the name change requires opening a new account under a new name and Social Security number.

    A new deposit may also be required.

  • When do I get my deposit back?

    If you maintain a good payment record:

    • your deposit will be credited to your account after two years of service.

    If you do not maintain a good payment record or close your account in less than two years:

    • your deposit will be applied to your final bill. If a refund is still due, a check will be mailed to you at your forwarding address.
  • Why do I have to pay a connection fee?

    The connection fee covers costs for:

    • setting up your account and connecting your meter


Billing and Disconnection

  • When will I receive my bill?

    Bills are mailed out monthly in billing cycles.

    • Meter reading route determines the date your bill is mailed and due.
  • How do I pay my bill?

    We offer a number of payment options so you may choose what is convenient for you:

    • Use the return envelope provided with your bill.
    • Mail it to P.O. Box 100, Jefferson, GA 30549.
    • Drop it by our offices in Gainesville, Jefferson, Lawrenceville or Neese, where you can come inside or use the drive-through window during business hours, Monday-Friday, 8 a.m. to 5 p.m. After hours, you may use the night depository boxes at these offices.
    • Make a payment by electronic check, MasterCard, Visa or Discover card or ATM/Debit cards at our offices, over the phone by calling 1-888-228-9166, or online using a MyJacksonEMC account.

      These transactions are limited to a maximum of $600.00 per transaction. No more than 3 payments in 5 days and no more that 5 payments in 30 days are accepted per account or per credit card.

    • Sign up to pay your bill automatically by bank draft.
  • What happens if I do not pay my electric bill?

    You will receive a letter notifying you of our intent to disconnect your service:

    • Provides date by which you must make payment.
    • Service will be disconnected after this date if payment is not made.

    If we have your correct phone number on record, we will try to reach you to advise you that service is about to be disconnected.

    If your service is disconnected, you must:

    • request reconnection by calling or coming to a Jackson EMC office;
    • pay a reconnection fee;
    • pay other fees if they apply, such as a returned check fee and/or a late payment fee;
    • pay any past due amount on your account;
    • make these payments at a Jackson EMC office between 8 a.m. and 5 p.m. Monday-Friday, or by credit card payment over the phone from 7 a.m. to 6 p.m. Monday-Friday.

    Arrangements for same-day reconnection of service can be made:

    • from 7 a.m. until 5 p.m. Monday through Friday, excluding holidays
    • after 5 p.m., on weekends and holidays only in cases of emergency*

    * If approved as an emergency reconnection, subject to a reconnection fee.

    If your service is disconnected, you must also:

    • pay a deposit, if one has not already been paid
    • deposit will increase if service is disconnected
  • What can I do if I think my power bill is too high?

    First, look at your bill to check your historical electric usage and the number of days in the month. Consider any lifestyle changes you might have had (friends staying with you, a hot tub installed, etc.). If you still think your bill is too high, contact your local Jackson EMC office for assistance, either in person or by phone.

    Energy Usage Comparisons




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Power Outages

  • What do I do if my power goes out?

    In case of a power failure:

    • call your local Jackson EMC office and use our Automated Outage Reporting System;
    • have your account name, address and phone number ready;
    • provide any information that will help us locate and repair the problem;
    • use a battery-operated radio to check local radio stations for any updates;
    • in case of outages due to ice storms, tornados or other natural disasters, look for information on our online Storm Center.

    We normally call you back when repairs are made to make sure your power is restored.