How the Power is Restored

How the Power is Restored. An illustration of a community with transmission towers, a substation, power lines and transformers.

At Jackson EMC, we know you count on us to keep the lights on. And we work hard to make that happen. When outages occur, we work to restore your power as quickly and safely as possible. 

Illustration with an enlargement zooming in to how the smart meter mounted on the side of the home.

1. Smart meters report outages 24/7, but we still need members to report outages when they see or hear something that helps us identify the cause of an outage. Report outages online or call 1-800-245-4044. 

An illustration of a building representing Jackson EMC’s system control.

2. System control is monitored around the clock by coordinators who manage the service for all 220,000+ meters. Once we learn about an outage through smart meters, the SCADA data network connecting our substations and circuits or member reports, these technicians can restore service to some areas using remote switches. They also dispatch line crews to repair damaged lines. 


A line crew works on a downed power line near a home.

3. Line crews work day and night to repair lines once a problem is reported.


A large transmission tower with power lines brings power to the substation.

4. Transmission towers and cables that supply power to thousands of consumers rarely fail. But when damage occurs, these must be repaired before other parts of the system can operate.


Illustration of a power distribution substation.

5. Distribution substations serve hundreds or thousands of members. Problems corrected at the substation often restore power to a large number of people at once.


A bucket truck is next to a power line and power pole that a tree has fallen on.

6. Distribution lines are repaired next. Extending from substations, these lines supply towns, housing developments and other large groups of customers.


A large green box sits near a power pole in a neighborhood.

7. Supply lines, or tap lines that deliver power to transformers, either mounted on poles or placed on pads for underground service, bring power back to those members farthest from the substation.


Two houses sit right next to each other in the neighborhood but one’s lights are on and the others aren’t.

8. Damage to the service line between your house and the transformer is rare. In this instance, your neighbor’s lights would be on, while yours are still dark.


This home illustration shows the service entrance, or the lines that carry power from the meter to the home’s internal wiring. The weatherhead is Property of the homeowner. Homeowner will need to contact an electrician for any repairs needed. The Meter is Property of Jackson EMC. Jackson EMC will need to make any repairs needed.

9. Service entrances, or the lines that carry power from the meter to the wiring inside your house, may be damaged as well. A licensed electrician will need to make those repairs to safely restore power to your home.


An illustrated home has all of its lights on inside and a pole light is on near a utility building.

10. Lights on. Providing you with power is our top priority. We work to keep your power on every minute of every day.