New Outage Reporting Tool Gives Smartphone, Tablet Users Options

A new online tool will allow Jackson Electric Membership Corporation (EMC) members to report power outages from a smartphone, tablet or PC device. Accessible from the Jackson EMC homepage or by visiting m.jacksonemc.com, Jackson EMC’s new “report a power outage” web form makes it easy to report an outage without logging into the cooperative’s system, perfect for the smart phone user on the go.

Members will have the option of reporting the outage through a variety of ways, including:

  • Phone number
  • Street address
  • Account number
  • Meter number

“We’re seeing more members than ever already reporting outages from smart phone devices,” said Roy Stowe, V.P., Marketing/Member Relations. “Our new form makes it easy to report a power outage from anywhere, at any time, as long as you have a connection to the internet.”

To report an outage, members will select one of the four reporting options, confirm that their home’s main breaker is on, and will have the option of providing addition details and requesting a call back when power has been restored.

Members who use this option will never have to worry about busy signals or hold times, and can always count on the ability to report an outage from anywhere with a smart phone or internet connection.

Members with account profiles can still log in to report an outage through their online member profile at www.jacksonemc.com/account, and members also have the option of reporting outages by phone using our automated phone system. As always, members also have the option of speaking to a live Customer Service Representative. To find the Jackson EMC office nearest you, visit www.jacksonemc.com/contact or check their electric bill for contact information.

Jackson EMC, the second largest electric cooperative in the nation, is headquartered 50 miles northeast of Atlanta in Jefferson, Georgia. The cooperative serves more than 208,000 meters and more than 195,600 individual accounts in 10 northeast Georgia counties, with 86 substations and more than 13,500 miles of energized wire.

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