Whether you're signing up for new service or reporting an outage, we want to know you're satisfied with Jackson EMC.

Your opinion of us matters, so you may be called to participate in a quick telephone survey.

"Having real-time and instant feedback — both good and bad  — helps us improve our customer service. The data identifies issues we need to address to better serve our membership," says Roy Stowe, Marketing/Member Services division manager. An independent research company will conduct the surveys on a monthly basis. The results will be compiled and sent to Jackson EMC.

Jim Crawford, Jackson EMC Corporate Affairs director, finds survey tools useful for training and service. "Not only does the survey assist us in customer service training, it also allows us the opportunity to contact an unsatisfied customer immediately. We can address a customer's concerns quickly, and that's important to us."