Report a Power Outage Online

You can enter an outage report directly into our Outage Management System with the click of a mouse. After you've set up your Account Profile, you're on your way to real-time outage information.

Go to Your Account and click Online Account Access to set up your profile. In minutes, you'll have access to your billing and account history, the ability to pay online and check to see if outages have been reported in your neighborhood.

Your billing address, telephone number and other account information are part of your profile, so you don't spend time entering those details when you report an outage online. It's fast, easy and one of the many ways JEMC is working to make doing business with us quick and efficient.

Report a Power Outage by Phone

The most efficient way to report an outage by phone is to call your local Jackson EMC office and take advantage of our automated outage reporting system, which will enter your information directly into our Outage Management System.

Report a Street Light Outage

Jackson EMC encourages its customers to call in street light outages so they can be directly input into the Outage Management System. You can report a street light outage by calling your local Jackson EMC office.

If you are unable to report a street light outage by phone, you can use the Street Light Outage Report Form during the hours of 7am and 7pm, Monday through Friday and the information will be transmitted to our Contact Center.

If your online street light outage report is sent outside of that timeframe, your information may not be received until the next business day. The most efficient way to report a street light outage is to call your local Jackson EMC office and take advantage of our automated outage reporting system, which will enter your information directly into our Outage Management System.