Jackson EMC helps National Allergy Supply with moisture problem.

Running a multi-million dollar international business keeps Tom Short on the go. As CEO of National Allergy Supply™, Inc., Short's time is spent ensuring the company meets the demands of filling hundreds of orders a day. So, when a warehouse moisture problem threatened employees' safety and the company's energy bill, Short called on Jackson EMC for he

Kathryn Teague, customer service manager, and CEO Tom Short review National Allergy referral listings

High temperatures and humidity levels made the company's warehouse floors dangerously slippery. Short reported the problem to the property managers, who offered to install a special humidifying air conditioning system as a solution. Concerned that energy costs would increase and that air conditioning might not work, Short called on Randy Dellinger, Jackson EMC commercial/industrial marketing representative, for help.

"I knew our moisture problem wasn't directly related to our electric service; however, not knowing the financial impact of air conditioning a 30,000 square-foot warehouse left too much to chance," said Short.

Dellinger put Short in touch with Alan Shedd, Jackson EMC commercial/industrial engineer. Shedd spent several weeks researching the impact to the company's electric usage. "Alan is one of the most qualified, helpful and patient people I've had the pleasure of working with. Without him, we would have doubled our electricity usage and ended up in a financial bind in the process. Alan's ability to translate technical terms into language we could understand made this process much easier than we imagined."

Shedd says even though National Allergy's problem wasn't specifically electricity related, he considers his role as part of the customer service offered to our partners in business. "Many utilities feel that their responsibilities end at the meter. At Jackson EMC, we go beyond that to help members troubleshoot, research and ultimately run their business better. It's just part of our commitment to partnership," said Shedd.

National Allergy Supply provides non-drug, allergy-relief products to patients and doctors in the U.S. and abroad. Responding to referrals from 12,000-15,000 doctors each year, the company also distributes health and wellness products like room air cleaners, non-allergenic soaps and shampoos, and bed encasings to control dust mites. For more information on National Allergy Supply, please visit their Web site at www.nationalallergy.com