Jackson EMC is one of the nation's largest electric cooperatives.

Jackson Electric Membership Corporation, one of the largest electric cooperatives in Georgia and the nation, is headquartered 50 miles northeast of Atlanta in Jefferson, Ga. The cooperative serves nearly 205,000 meters and more than 193,000 individual accounts.

We have a strong market presence due to the reliable electric supply, personal customer service, high customer satisfaction and reasonable rates that we offer. Our ownership through Oglethorpe Power Corporation, in addition to strategic power contracts, gives us the ability to offer competitive rates.

Here are a few quick facts about Jackson EMC.

• Jackson EMC is a not-for-profit electric cooperative
• A portion of all "profits," or margins as we call them, are returned to our members annually.
• In December 2007, we returned $4.5 million to members who received service in 1987 and/or 2006.
• As of 2007, we have returned $66 million in margin refunds to our members since we first powered our lines in 1939.

Products and Services

• Reliable, reasonably priced electricity
• Energy efficient home products and services
• Commercial and industrial power quality and energy efficiency services.
• Commercial and residential security services through our EMC Security subsidiary.

Scope

• Jackson EMC is one of the largest electric cooperatives in Georgia.
• In numbers of meters served, we are among the largest electric cooperatives in the United States.
• We serve more than 182,000 residential customers and nearly 18,200 commercial and industrial customers in 10 metro Atlanta and northeast Georgia counties.
• Our membership is 93 percent residential and 7 percent commercial and industrial.
• Our kilowatt-hour sales are 60 percent residential and 40 percent commercial and industrial.
• Our revenue by member segment is 62 percent residential and 38 percent commercial and industrial.
• We have 80 substations and more than 13,300 miles of energized wire.
• In the 12 months ending June 2006, we sold enough electricity to power a refrigerator for every person in Georgia for a year.

Locations

• Corporate offices are located in Jefferson, Ga.
• Engineering and Operations Centers in Lawrenceville, Jefferson and Oakwood.
• District office in Gainesville, Jefferson, Lawrenceville and Neese.

Wholesale Power Supply

• To ensure reliable power supplies, we work closely with our generation and transmission partners, Oglethorpe Power Corporation, Georgia Systems Operation, Georgia Transmission Corporation and our national marketers to develop lower cost power reserves.
• Our average kilowatt-hour costs run significantly below the national average.

Growth

• In the last 10 years, Jackson EMC's membership has increased 61 percent, while the kilowatt-hours sold in a 12 month period increased 96 percent.
• In that same period, we've strung an additional 4,231 miles of energized wire – enough to stretch from Atlanta to San Francisco and back.
• We have increased our plant assets 111 percent to $667 million.
• Peak demand in 2005 reached a gigawatt (1,000 megawatts) for the first time in our history, a record broken in August 2006 when we reached a peak demand of 1,128 megawatts.

Customer Service

• We have experienced continuous improvement in our residential customer satisfaction rating since 1993, and currently have a 90 percent overall residential customer satisfaction rating.
• Our residential customer satisfaction rating, as compared in the American Customer Satisfaction Index (ACSI) is higher than that of such industry leaders as Coca-cola, Publix, FedEx and Wal-Mart.
• A real-time survey of members who have recently called our Contact Center shows than an average of 92 percent felt they were treated courteously and 88 percent felt the experience was a good one.